outstanding helpdesk service

I had to call Dell for the 135,348th time today. It was the best experience I have ever had, at least in the realm of dell tech support. She trusted me, she was nice, and her voice was HOT! When I got the inevitable form letter I couldn't help but respond. I am a pathetic, stalker, tech nerd and I hope I didnt get her fired.

Dear Jennifer

Rep ID 01115130,

Thank you for being a live human being and speaking with me in a thoroughly professional manner about my Dell computer issues. Because of your intuitive technical nature in diagnosing my issue, your personal conduct and subtle accent; it was a pleasure working with you to resolve the issue I had with my system.

The following information relates to my recent call.

Case #150007939

Dispatch Reference #081912627

In order to perform like the trained help-desk monkey I am it is moments like this service call that keep me from completely losing my mind due to the sheer volume of ill-equipped end users who constantly hound me for trivial assistance out of loneliness or bitterness about their own malformed career choice. The part(s) of me that still resonate with any kind of actual emotion or thought because they are shielded from the constant mental pounding of my relentless clients; thanks you deeply for being intelligent, responsive, helpful, and having a hot voice.

You will not be receiving another email from me, as I am sure this one violates some corporate conduct rule, and I need this job in order to pay back the excessive debt I racked up in the 90’s. Be aware though that I will probably reflect fondly on this call even while consuming multiple beers in a feeble attempt to drink away the rest of the day’s monotonous experiences.

Thank you for choosing to be intelligent.

Respectfully,

SFUSD ITD

Systems Administrator. Help desk Primate.

Customer Experience: How am I doing? I am constantly striving to help you locate your computer power button. If there is anything I can do to help you become less intimidated by your computer, please don't hesitate to let me know by contacting me at the SFUSD helpdesk. I am sitting by the phone now, waiting, waiting. Please call.